• How do I make a cleaning appointment?
    —  Simply click the ‘Book Now’ link and fill out the form. Our customer service will send you an email the same business day confirming the reservation. You can also call (09664552777 or 09664553111) to book your cleaning service.

  • What’s the next step after I book?
    —  You will receive a confirmation email that outlines the services you booked and the appointment time. Please review this email to verify all the information is correct.

  • Do I need a Deep Clean OR General Cleaning?
    We highly recommend a Deep Clean for first-time customers or customers who haven’t had a professional clean in the last few months. You can find more information about our Deep Clean on our Services page.

  • Do I need to be home during the cleaning?
    —  We recommend to stay at your home during the cleaning procedure to monitor and check the cleanliness while they are cleaning your place.

  • How many hours is a typical cleaning service?
    —  To get a good approximation generally as follows:
    > 1 bedroom 2 hours / 1 cleaner
    > 2 bedrooms 3 hours / 1 cleaner
    > 3 bedrooms 4 hours / 1 cleaner

  • When will I be charged?
    —  When you book online or via phone, we ask for your Down payment before we set your schedule for cleaning.

  • I’ve never had a cleaning before, does that cost extra?
    — While we make every effort to keep all homes within our flat-rate pricing; homes that are extra dirty or larger than normal for the given number of bedrooms and bathrooms may incur additional charges over the flat-rate fee.

  • Can I Reschedule my appointment?
    If you anticipate needing to change an appointment time, we would like advised you to make it a minimum of 24 hours in advance, we will not charge any of the reschedule fee. If in case, changed within 8 hours, we shall charge 50% of the payment. The rest of amount we’ll follow the return policy or it will be your available amount under your account.

  • What all is including in your cleaning service?
    —  Please review our thorough cleaning services checklist that we perform for each type of cleaning.